Privacy Policy 

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store use and share personal information, your rights in relation to  

your personal information and on how to contact us and supervisory authorities in the event you have a complaint. 

This privacy policy is divided into the following sections: 

• Who we are 
• Our website 
• Our collection and use of your personal information 
• Transfer of your information out of the UK and EEA 
• Cookies and similar technologies 
• Marketing 
• Your rights 
• Keeping your personal information secure 
• How to complain 
• Changes to this website privacy policy 
• How to contact us 
• Do you need extra help?
  
  

Who we are 

We are M&E Coaching Limited and for more information see www.mandecoaching.co.uk 

We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom.  

We are responsible as ‘controller’ of that personal information for the purposes of those laws. 

Our website 

This privacy policy relates to your use of our website, www.m&ecoaching.mykajabi.com 

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate. 

Our collection and use of your personal information 

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website. 

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below). 

The personal information we collect about you depends on the particular activities carried out through our website. This information may include: 

• your name, address and contact details 
• date of birth 
• bank account and payment details 
• details of any feedback you give us by phone, email, post or via social media 
• information about the services we provide to you 
• your account details, such as username, login details
  
  

We use this personal information to: 

• create and manage your account with us 
• verify your identity 
• provide goods and services to you 
• customise our website and its content to your particular preferences 
• notify you of any changes to our website or to our services that may affect you 
• improve our services
  
  

This website is not intended for use by children, and we do not knowingly collect or use personal information relating to children. 

Our legal basis for processing your personal information 

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why. 

The legal bases we may rely on include: 

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
  
  
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  
  
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations) 
• vital interests: where our use of your personal information is necessary to protect you or someone else’s life
  
  
• public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
  
  
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
  
  

We will share personal information with law enforcement or other authorities if required by applicable law. 

We will not share your personal information with any other third party. 

Whether information has to be provided by you, and if so why 

We require you to provide name, address, billing information (as appropriate) to enable us to deliver our services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us. 

If you would like further information please contact us or our Data Protection Officer, (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK OR area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries. 

Cookies and other tracking technologies 

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. 

For further information on cookies, use of cookies and/or to relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy. 

 

Marketing 

We would like to send you information about products and services, competitions and special offers, which may be of interest to you.  

Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or telephone call. 

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes, for example, when you register for our events or sign up for our mailing list. 

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by: 

—contacting us at www.m&ecoaching.mykajabi.com 

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts 

It may take up to 5 working days for this to take place. 

For more information on your rights in relation to marketing, see ‘Your rights’ below. 

Your rights 

Under the General Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to: 

• fair processing of information and transparency over how we use your use personal information
  
  
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  
  
• require us to correct any mistakes in your information which we hold
  
  
• require the erasure of personal information concerning you in certain situations